Last updated: 10 October 2026
These terms apply to cleaning services booked with ShineTrack Solutions ("we", "us", "our") across London & Essex. By booking a clean with us, you agree to these terms.
Quotes are based on the information you give us and may be adjusted once we see the property or the full scope of work. A booking is confirmed once we have agreed a date and a price with you.
Prices are as quoted. Unless we agree otherwise in advance, payment is due on completion of the clean.
Please make sure we have safe access to the property at the agreed time. If we are unable to gain access on arrival, a call-out or rescheduling charge may apply.
If you need to cancel or move your appointment, please give us at least 24 hours' notice where possible so we can offer the slot to someone else.
We clean to a careful checklist on every visit. If anything has been missed, let us know within 24 hours and we will return to put it right.
We are fully insured. We are not responsible for pre-existing damage or normal wear and tear. Please tell us in advance about any fragile, valuable or sentimental items so we can take extra care or leave them to you.
We arrive fully equipped with professional, eco-friendly products as standard. If you would prefer we use your own products, just let us know when you book.
Please secure pets, valuables and anything fragile before we arrive, and make us aware of any hazards in the property.
These terms are governed by the laws of England and Wales.
Questions about these terms? Email Las@shinetracksolutions.com or call 07853 238138.
